Laura Nash's 12 questions

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1/4

Defining the issue

Define the problem or the issue as precisely as you can.

2/4

1. Gather the facts

Has the issue been defined precisely?

2. Other points of view

How would you define the issue if you stood on the other side of it?

3. Causes and symptoms

What led to this situation? Which part of it is the actual cause?

4. Loyalty

To whom and to what are you loyal — as people, and as part of an organisation?

3/4

5. What are you trying to achieve?

What are your motives for taking this position, or making this decision?

6. What will you actually achieve?

Do those motives line up with the results you expect?

7. Harm

Who could this decision or action harm?

8. Who loses, who gains

Can you discuss the decision with the people it might affect, so as to understand their point of view?

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9. Does it hold up over time

Will this position or decision still hold in the long run, as it seems to today?

10. Openness

Could you explain your position with a clear conscience to your manager, the CEO, the board, your family and the public?

11. Being misunderstood

What will the action symbolise if it is understood? And if it is misunderstood?

12. Exceptions

Under what conditions would you allow an exception to the position you are taking?